Please read these Terms and Conditions carefully before purchasing or participating in any coaching services, programmes, or digital products offered by Evolve with Tracie ("we", "us", or "our"). By booking a session, enrolling in a programme, or purchasing any product, you agree to be bound by these terms.

1. About Evolve with Tracie

Evolve with Tracie is a life and mindset coaching business operated by Tracie, based in the United Kingdom. All services are delivered online via video calls, recorded courses, and digital resources.

2. Services Offered

We offer the following services (individually and collectively referred to as "Services"):

One-to-one life and mindset coaching sessions (video call)

Group coaching programmes

Online courses and digital resources

Workshops and masterclasses (online)

3. Coaching is Not Therapy

Important: Coaching is a professional relationship distinct from therapy, counselling, or medical treatment. Tracie is not a licensed therapist or medical professional. Coaching is not a substitute for professional mental health support. If you are experiencing a mental health crisis, please seek appropriate professional help.

By engaging our Services, you acknowledge that coaching focuses on personal development, goal-setting, and mindset work, and does not constitute medical, psychological, or therapeutic advice.

4. Booking and Payment

All bookings are subject to availability and are confirmed only upon receipt of full payment (or a deposit where applicable). Prices are displayed in GBP (£) and include VAT where applicable.

Payment must be made via the methods provided at checkout. We use secure third-party payment processors and do not store your card details.

5. Cancellation and Rescheduling

For one-to-one coaching sessions:

More than 48 hours' notice: You may reschedule at no charge.

24–48 hours' notice: You may reschedule once; further cancellations within this window will forfeit the session.

Less than 24 hours' notice: The session will be forfeited and no refund or reschedule will be offered.

For programmes and courses, cancellation terms are outlined at point of purchase and will take precedence over the above.

6. Refund Policy

Under the UK Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase for digital services not yet delivered. Once a coaching session has taken place or a digital product has been accessed, refunds are not available.

Programme refunds requested after the cooling-off period will be considered at our discretion on a case-by-case basis. We do not offer refunds on the basis of personal circumstances unless covered by statutory rights.

7. Your Responsibilities

To get the most from our Services, and as a condition of participation, you agree to:

Attend sessions on time and prepared

Be open and honest in your communication with your coach

Take responsibility for your own actions, decisions, and results

Treat Tracie and any other participants with respect

Not share programme materials, recordings, or intellectual property with third parties

8. Intellectual Property

All materials provided as part of our Services — including workbooks, slides, recordings, and course content — are the intellectual property of Evolve with Tracie. You are granted a personal, non-transferable licence to use these materials for your own development. Sharing, reproducing, or reselling these materials is strictly prohibited.

9. Confidentiality

We treat all information shared during coaching sessions as confidential. We will not disclose your personal information to third parties except where required by law, or where there is a risk of harm to yourself or others.

10. Limitation of Liability

To the fullest extent permitted by law, Evolve with Tracie shall not be liable for any indirect, incidental, or consequential loss arising from your participation in our Services. Our total liability shall not exceed the amount you paid for the specific Service in question.

Results from coaching vary and are not guaranteed. Your outcomes depend on your own effort, commitment, and circumstances.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be available on our website. Continued use of our Services constitutes acceptance of the updated Terms.

13. Contact

For any questions regarding these Terms, please contact us at: www.evolvewithtracie.co.uk

Privacy Policy

Evolve with Tracie is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller for your personal information is Evolve with Tracie, operated by Tracie, United Kingdom. You can contact us at www.evolvewithtracie.co.uk.

2. What Data We Collect

We may collect the following categories of personal data:

Identity data: your name

Contact data: email address, phone number

Financial data: payment information (processed securely via third-party providers; we do not store card details)

Coaching data: notes, goals, and information you share during sessions

Technical data: IP address, browser type, and usage data collected via cookies

Marketing data: your preferences for receiving communications from us

3. How We Collect Your Data

We collect data when you:

Enquire about or book our Services

Purchase a programme, course, or digital product

Participate in coaching sessions

Subscribe to our email list or newsletter

Contact us directly by email or social media

Visit our website (via cookies)

4. How We Use Your Data

We use your personal data for the following purposes:

To deliver and manage the Services you have purchased

To communicate with you about your bookings and enquiries

To process payments

To send you relevant marketing emails (with your consent)

To improve our website and Services

To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: to fulfil our obligations to you as a client

Legitimate interests: to run and improve our business

Consent: for marketing communications — you may withdraw consent at any time

Legal obligation: where required by law

6. Data Sharing

We do not sell your personal data. We may share data with trusted third parties only where necessary to deliver our Services, including:

Payment processors (e.g. Stripe)

Video call platforms (e.g. Zoom)

Email marketing platforms (e.g. Mailchimp or similar)

Website hosting and course platform providers

All third-party providers are required to handle your data securely and in accordance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary. Client records are typically kept for 6 years after the end of the client relationship for legal and accounting purposes. Marketing data is held until you withdraw consent or unsubscribe.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Rectify inaccurate or incomplete data

Erase your data ("right to be forgotten") where applicable

Restrict processing of your data

Data portability — receive your data in a portable format

Object to processing based on legitimate interests

Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at evolvewithtracie@aol.com We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. You may control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as outlined in our Cookie Policy (where applicable).

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.